- Must be a self starter and self disciplined
- Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environment
- Build a team who provides the same quality work as you and doing quality work yourself by cross-training in multiple roles, working scheduled lessons as an Instructor or Desk Supervisor and representing Goldfish Swim School’s core values
- Do the right things, making the right decisions and treating people with integrity, compassion and trust
- Build and maintain strong relationships with members to ensure member satisfaction and retention
- Create a workplace that provides fundamental job and life skills for those looking to expand their careers
- Understand and lead the daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures, working with the General Manager and Assistant General Manager
- Work with your team to develop and execute sales plans to achieve quarterly and annual membership and enrollment goals and any subsequent goals intended to measure success
- Gain high level competency in the Goldfish Swim School curriculum and onboard, train and provide continuing feedback to your team of swim instructors, lifeguards and deck supervisors
- Schedule and lead training workshops and meetings to provide continuing education and reinforcement of best practices for your team of swim instructors, lifeguards and deck supervisors
- Create and implement a plan of action if quarterly and annual goals are off track
- Everyone in our building is lifeguard CPR & AED certified, so you must be able to pass a basic swim test (50 yards) to earn your certification.
- All management team members will obtain their Certified Pool Operator (CPO) certification
- You may be required to receive your Lifeguard Instructor (LGI) Certification through J Ellis & Associates and teach scheduled lifeguarding courses to certify new Goldfish Swim School employees
- You will oversee our Member Experience Representatives in their usage of CRM software, such as Salesforce, to contact online inquiries and boost membership retention
- You will direct and oversee the implementation of the Emergency Action Plan and all safety procedures for the school
- We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek.
- Full medical and benefits package, PTO and 401k options are offered with this position
- This position earns a base rate of $23 per hour with a bonus structure that is based around monthly, quarterly and annual enrollment, sales and service and pool operations goals
- making a global difference by partnering with the USA Swimming Foundation, the Make A Wish Foundation and the National Drowning Prevention Alliance to support children across the country in learning how to swim and to be part of something bigger than ourselves
- giving back to our local communities by going out and educating those outside our school on the importance of water safety and the science of swimplay and by supporting our local family programs, including Highmark’s Caring Place
- making a change within our own four walls. We know that the real change starts with what we do every day and we’re passionate about doing our part to contribute to the prevention of accidental drowning, the #1 cause of injury-related death among children ages 1-4
- building a team that cares about the culture we’ve built at Goldfish Swim School just as much as we do. Our family of schools was just named in the Top Places to Work in Pittsburgh, an achievement made possible by the nominations of the crew members who work here
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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